Fatal Attrition

Establishing Behavioral Expectations to Promote Employee Retention

Imagine for a moment sitting in your office on a Friday morning. There’s a knock at the door. One of your lead sales performers comes in and regretfully announces his resignation. As soon as he leaves, your top operations manager enters and quietly places a letter in your hands. She can’t quite bring herself to say the words, but the message is simple: she’s exiting the company…

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